How can we help?

Find answers below or reach out to our team directly.

Email Support

support@sugarsignals.com

We aim to respond within 1–2 business days.

Frequently Asked Questions

What is Sugar Signals?

Sugar Signals is a mobile app designed to help parents and caregivers log daily diabetes data — including meals, glucose readings, and insulin doses — in a calm, organized way. It is a data logging tool, not a medical device.

Is Sugar Signals a medical device?

No. Sugar Signals is a logging and tracking tool for informational purposes only. It does not provide medical advice, diagnosis, or treatment recommendations. Always consult your child's healthcare team for medical decisions.

How do I create an account?

Download Sugar Signals from the App Store or Google Play, open the app, and follow the on-screen steps to create your account with your email address. Setup takes just a minute or two.

Can I share access with my child's school or other caregivers?

Yes. Sugar Signals lets you invite other caregivers — such as grandparents, babysitters, or school nurses — to view and log entries. You control who has access and can remove anyone at any time.

Does the app work offline?

Yes. Sugar Signals is designed to work without an internet connection. Your entries are saved locally on your device and automatically sync to the cloud when you reconnect.

How do I cancel my subscription?

You can cancel your subscription at any time through the App Store (iOS) or Google Play Store (Android). Go to your device's subscription settings, find Sugar Signals, and select Cancel. Your access continues until the end of your current billing period.

Where is my data stored?

Your data is stored securely in the cloud using industry-standard encryption, both in transit and at rest. You can learn more about our data practices in our Privacy Policy.

How do I delete my account and data?

You can delete your account from within the app's settings, or by contacting us at support@sugarsignals.com. Once deleted, your personal data is removed within 30 days. We recommend exporting your data first if you'd like to keep a copy.